Refund policy

Products purchased are intended for personal use only and may not be resold or utilized for commercial ventures.

Return and Refund Guidelines

• Given the perishable nature of our products, we are unable to process standard returns. Fresh items cannot be restocked or offered to other customers once they have left our facility.
• Should you experience any dissatisfaction with your purchase, please reach out to info@8primal.com. Our team will thoroughly evaluate your order and any concerns raised, then provide an appropriate solution such as product replacement, store credit for future purchases, or monetary refund (partial or complete). To assist with our assessment, we may request photographs of product labels and any issues encountered.
• The perishable quality of our merchandise means we cannot ensure product integrity if delivery addresses are entered incorrectly, address changes occur after billing but before shipment, addresses are modified during transit, or if orders cannot be collected on the scheduled delivery date without advance notice to our team.
• Please verify all shipping information carefully when submitting your order and check your confirmation details for accuracy. Address errors or relocations should be reported to info@8primal.com immediately, or updated through your customer account portal.
• Orders returned to our facility due to incorrect delivery information or delivery refusal will be disposed of according to food safety protocols, with no refund issued. Similarly, late deliveries caused by address inaccuracies or inability to receive packages on schedule without notification that result in product deterioration will not qualify for refunds.

Order Cancellations

Customers remain responsible for all orders and associated charges incurred before cancellation requests are submitted. Cancellation requests received after the billing cycle has processed will take effect for the subsequent billing period.

Product Damage Issues

• Shipping-Related Damage. While we strive for perfect deliveries, transit complications may arise due to circumstances beyond our influence, including severe weather, transportation incidents, or carrier mishandling. When damage occurs during shipping or deliveries arrive significantly delayed, we will assist with filing appropriate claims and arranging replacement shipments. Please contact info@8primal.com within seven (7) days of delivery, describing the damage and including photographs of the received items. Timely reporting and photographic evidence are essential for claim processing. Please note that filing a claim does not automatically guarantee compensation, as 8Primal will evaluate each situation individually to determine the appropriate response.
• Non-Shipping Damage. For damage unrelated to carrier handling, please notify info@8primal.com within seven (7) days of receipt with a detailed description and supporting photographs. We will assess your situation and provide a suitable remedy, which may include replacement products, account credits, or refunds as deemed appropriate. Additional documentation such as product label images may be requested to facilitate our review process.